Frequently Asked Questions
What’s included in the bundle?
Each custom bundle includes:
- 1 Custom Shaped Pillow (cover only, insert optional)
- 4 Round Custom Coasters
- 1 Custom Keychain
All items are made using the same pet photo you upload.
Do you only do cats & dogs?
We can customize almost any pet — dogs, cats, rabbits, birds, horses and more!
Your pillow, coasters and keychain are all made from your own pet photo.
What is your turnaround time?
Production time is usually 3–5 business days.
Shipping time varies by destination.
Is this a good gift for pet lovers?
Absolutely — our custom bundles are designed to turn your favorite pet photo into a meaningful everyday keepsake. Perfect for birthdays, memorial gifts, holidays, and pet parents.
What are your shipping times?
Custom orders are typically produced within 3–5 business days.
Delivery usually takes 7–15 business days depending on your location.
What are your shipping rates?
All orders include FREE tracked shipping worldwide.
Will my orders be shipped together?
Yes — your custom pillow, coasters, and keychain are usually packaged and shipped together in one order.
What if my product is damaged?
While it is very rare, sometimes pieces get damaged while in transit. Please reach out to us at contact@madeformilo.com within 24 hours of receiving your order and we will send you a replacement.
What if I received the wrong product?
If you received the wrong product, and incorrect size or print, we will of course replace it without question.
What if I'm missing my order?
Please email us at support@mypetmemorys.com and our team will get back to you within 1-2 business days!
What if I changed my mind and no longer want the order?
In order to get the artwork to you as fast as we can, our team starts working on your order almost immediately. You can cancel your order within4 hours. If 4 hours have passed, the cancellation will be granted at our discretion. Please send an email our way support@mypetmemorys.com